The customer service here is terrible. There is no way that a person should be waiting more than 10 mins to pay a bill. Yes, I can pay on-line, but I had a bad experience with the customer service on-line so I prefer to come in. I walked in and the girl walks over 5 mins after saying "oh I didn't check you in." You looked me directly in my face when I walked in.. why not say can I get you signed in. There needs to be lines for different services. No one says " we will be right with you." I could've drove to Mesquite as long as I waited. I will not be coming back here again. Whoever the manager is needs to give a training course on Customer Service. If you have to pee, if ypu're hungry, or have a Husband/ Kids at home waiting on you... roll right past this place.... You'll be here spending the night. AND VERY RUDE!!!!! I asked an associate how much was the payment towards my last bill. He says he can't tell me?? And that I need to have an idea of what I am paying before I get there. Excuse me, sir that's your job, and they tell me every single time that I've come in! Never will I come back to this T Mobile and I will be informing corporate as well.