rev:text
| - One of my vehicles has a fairly unusual driving history. It is a 2003 (purchased in 2002) which right now puts it at almost 15 years old yet it only has 123k miles on it, most of that from a couple of cross-country trips. I bought new tires at Discount Tire in North Scottsdale in 2011, almost 4 years ago and have only put 18k miles on them, again from a few long trips. Somehow they recently picked up not one but two nails, resulting in a slow leak.
I took it in to the Bell Road location (my first time at this location) expecting the stereotypical runaround about how "old" the tires are and that two nails constitutes "abuse", etc. That's what we're conditioned to hear at tire stores, right?
Not here. Despite being a walk-in Mike estimated my wait time to be about an hour. That gave me a chance to observe a few things. How unlike a tire store this looked. I mean clean! Spotlessly clean. How clean the employees were dressed, even those who were actually working on tires in the desert heat. And how every customer was greeted, not with a "whaddyaneed" but with a friendly greeting as they entered the store. A few, obviously regular customers, were even greeted by name!
There was no run-around, no hassle, no winks at each other. Shortly after an hour (and I realize there were people there ahead of me, so I was impressed that they stuck to their verbal estimate) one of the guys named Ken said "you're ready to go". No charge. Nada. Zip. And I even got a bottle of cold water while I was waiting.
Anyone reading this who works in any kind of service business, listen up and take a hint. THIS is how you treat customers so they come back often enough that the employees know them by name. Once again I am requesting that Yelp change their policies to allow an occasional 10 rating when a business really deserves it.
|