Dave (owner) was up front and honest. He did everything he could to help me out to get the vacuum that I wanted and needed. He spent the time to go over the warranty and made sure I understood how to operate the machine. I love my new Kirby vacuum and I recommend them. The only downfall was that they don't take AMEX. I like my AMEX card for big purchases like this plus my reward points, but they do take other credit cards.