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  • All I can say is TERRIBLE customer service! We bought all new major appliances for our new house (refridgerator, microwave, stove, dishwasher, front-load washer and dryer) and couldn't be more disappointed. It's taken us 3 months to get the issues fixed. We ordered a particular set that was on sale during Labor Day weekend, then find out 3 days later that is has been discontinued. That made us miss all the other store sales, so we had to pay full price for a different set that we didn't even want. We received our first billing statement and not only did they not give us the 0% interest that they promised but they charged us twice for all the warrantees! Ridiculous. I called Best Buy and they require you go down in person to verify receipts, etc. So we did and got that fixed. The guy never came to install the microwave but they charged us anyway. We asked if we could get it scheduled. When the install guy showed up (3 months after the purchase) he shook his head and said he can't drill through our granit backsplash. That would have been nice to know so I wouldn't have wasted a whole day off work to NOT get it installed. And again have to go back down to Best Buy in person to have them remove the charge. Save money and time- don't buy major appliances from this store! Stick with Lowes or Home Depot. They have competative prices and much better customer service!
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