Horrible customer service and company. Do not purchase their products. You will not get any help when you have trouble. They do not have the option to have techs come to your home and help you, because all of their customer support personnel are not in America but instead in a different country. So when you finally are able to get someone to pick up your call, they will have a heavy accent and simply tell you, your product is defective and you should return it. I am disappointed in COSTCO for allowing this product to make it into their stores.