Why isn't there a ZERO star?? How does it take you 35 minutes to bring my son his onion ring appetizer? It actually came out with our food. So sad bc our waitress seemed nice but the fact that our wait time was more than my allotted lunch time and we were there at 1115am with only three other tables and didn't leave until after 12:30 makes this the WORST joint for customer service. Not to mention the manager is a JERK, made you pay for extra dressing that they forgot.....no cash, put it on your card! Umm it costs your business more than 50 cents to process a 50 cent card transaction. His answer? Don't like it don't come back. Really?! You have 4 tables during a rush lunch break and you can afford to basically tell your customer to screw off? I just hope the waitresses go somewhere else bc I'm sure he hurts them in the tip area. If you're thinking about going to Zipps maybe think about keep traveling on a block or two west on University to Chili's (where Boston's used to be). They're just starting out and still 137 times better in every area this this place. Btw, food was ok, same level as Chili's though and again you'll get better customer service from them than Mr Manager of Mill Ave Zipps could even fathom....137 ZERO stars. I have no idea how they are still in business!!