Been going to spellbound for years. But the last couple of times service has been really poor. They are always late ! I can understand running a little late, I've even waited 30 mins from my appointment time with no complains at all but this last visit was terrible. Had appointment at 4pm and I showed up. They told me 30 mins. So I said okay I'll wait again. Then came back at 4:20pm and they said another 30 mins ! At that point I was fed up. No real apology and didn't seem to care, just told me to book another appointment. Complete waste your customers time and poor attitude about it. I made a 20 min drive into MArkham to get this done and
Ended leaving 30 mins later with no hair cut. What's the point of booking an appointment if you are not going to honor the time or attempt to honor it. Disappointing considering I think they have talent here.