My date & I visited The Keg @ the Sherway Mall a few weeks ago and it was hands out the best restaurant experience I've ever had in my entire life.
We got seated right away but our server didn't arrive at our table for about 10 minutes. Before we even noticed his absence we were greeted by a very friendly man in a suit whom was assumed to be the manager apologizing intently for the "long" wait time. He offered us free beverages and appetizers for the inconvenience.
We ordered the escargot which was incredible. I had the Thai Chicken. As always everything on the plate was cooked and seasoned perfectly.My date had his typical New York striploin steak with garlic mashed potatoes. He said it was perfect.
During our meal the manager returned about three times to apologize again and to check in on our Keg experience. He explained to us how important it is for his customers to leave the restaurant with nothing but good things to say. He definitely made this happen for us! He offered us free dessert as well so of course we obliged.
Creme Brulee. Need I say more? We left a hefty tip to make up for all the free food we received. We will be back again and again!