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| - THEY STOLE MY PHONE!!! Went to store on Monday to fix the screen on my Galaxy s6 (Batman and Robin *****) and upgrade phones (Marcell). I was told, since it was late and it would take over an hour, to leave my phone along with my name and phone number and to come back the next day to switch the info over to the new phone (Smart Switch). Went back the next day and was told that they didn't have the phone because they sent it out somewhere with the rest of the phones. Heard a female's voice behind me say she tried calling me. I checked the other phone and there was a missed call but no voice mail so who knows if that was her because there was no voicemail. Spoke to the manager, Jim Stockwell, and told him I want MY phone back. He told me that the best he could do was get me a different Galaxy S6, and that it would take a few days. He also told me that I would have to pay a restocking fee for the upgraded phone since I wanted to return it. Also, he told me that if I didn't return the upgraded phone in 14 days then I couldn't return it but he also couldn't promise me that I would get the replacement Galaxy s6 within those 14 days. I was also told by the manager, Jim Stockwell, that he would personally take care of this and keep me up to date with everything and it has been 3 days with no update.
+20000 text messages, pictures, videos, music, college lecture recordings, tip tracking, and so much more... ALL GONE!!!
If this doesn't get resolved, I will be filing a police report.
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