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| - It takes a lot for me to give a nasty review, and this place earns it.
I was in town for a mini reunion - 4 of my friends from all over the US met here to catch up (after 20 years!). I have lived all over the world, and appreciate spa's of all sorts and facilities....and always the main thing comes back to service.
First, the greeting here was nice. We had reservations for our treatments and confirmed at the desk then went on the tour. The facilities are wonderful. Very posh. Beautiful pools, indoor and out, and the spa was relaxing and comfortable.
Now with posh places, they can often miss the point of actual "treatment". But keep in mind I go to a Korean spa in Los Angeles and get an old lady to scrub me down like a little dirty kid so that my skin glows. Still, I expect the actual treatment.
So I had a massage. Can't go wrong with that - right? Well....maybe you can. I choose the only man on staff, as I like a strong massage. I can honestly say that he spent more time adjusting my blanket a million times then he did actually rubbing me. It was almost annoying. I was ready to rip the blanket off. I'm here for a rub down, not fluffy adjustment of the blanket and how it covers me LOL. So whatever....
When I got back I asked my friends if their treatments were nice. All said "ok" and I had wondered if they just didn't know better or didn't want to complain. One did complain. She said that she didn't get the hot oil head treatment. Oh that's sucky - because it is an add on service and costs a little bit. But she really wanted it. Well it's not missing it that pissed me off....it's what the lady told her. She basically told my friend "well I totally forgot and I don't have time....but what a shame cuz I do a really good treatment". Well if that isn't the biggest f-you ever? She should have taken the time to DO it!
Then we go to pay. Well....now here is the part that totally had me trumped. Like I said, I've been to spas on every single corner of this earth, and never before have I seen this done. They basically add a 20% gratuity. They PRE add it. Then they say to you "well, if you feel you want to give them less, we can change it". WOW WOW WOW! So are you really suppose to feel like an jerk and say they deserve less?
So first my friend - she told them to take off the charge for the service she didn't get, then said she did want to tip less since the girl made her feel bad. They said to her "well you know the tip get's shared by all of us". Oh my Lord.
My turn. I say to her, well I've never heard of this being done before and it's kinda odd to shove the gratuity down our throats. We all would have paid it anyhow, but it's the fact that we are demanded to without knowing that leaves a bad taste in our mouths. I paid and didn't fight.
But then...there was a local man standing in line waiting to pay too. He said to the girl..."what can I bitch about to try to get a discount?". WOW. Is this really how these locals act? He didn't know our situation. He didn't know how we were treated. So my friend who lives there turned around and said something to him - basically to mind his own business. The girl behind the counter LAUGHED.
Oh no. In the car, my friend called several times to speak to a manager. They kept sending her to voicemail. She left two voicemails. NO call back.
You can have the prettiest little southern spot and posh trimmings, but the meat is your treatments and your service. In my booked you failed on both.
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