Love the salad, although pricey. But the service is CONSISTENTLY bad. I've waited to be noticed standing at the counter multiple times. No one looks. No one acknowledges my presence. Then, once noticed, there are no apologies or acknowledgements. I alter the salad very slightly but it gets messed up ALMOST EVERY TIME. once, they put The Wrong Dressing on a standard salad. No apologies or acknowledgements. It also looks like the employees hate their jobs.
Management: this is a systems/management issue. In my many visits (you have me hooked on one salad and I will splurge every so often) one of my above complaints ALWAYS happens. Have a system to notice customers. Train them well. Have them ask/verify changes to standard orders. And have them at least pretend they like what they do.