I've gone in this casino probably a dozen times since it opened, but after yesterday I won't ever return.
The Good: the inside is quite beautiful -- an homage to Higbees. Their grand-opening celebration consisted of huge fan-fare. Be sure to check out their digital projection show on the exterior of the building at their grand-opening on YouTube!
The Bad: Almost no pay-outs on the machines. Rude security, which unfortunately is the first thing you encounter upon entering. They are not much for pleasant greetings, which of course would be the exact opposite of what an entertainment complex is designed for. Last night I had a Cleveland Police officer throw me out for holding my umbrella under my arm as I showed my ID to the check-in officer. She claimed that I almost hit her because of the way I had it under my arm. I told her that I was merely trying to take my ID from my wallet to present to the office, but she continued to yell at me for not paying attention and demanded that I put the tip to the ground as I continued to wait for my ID to be returned to me. To make a long story short, I asked her how I was supposed to hold my umbrella and access my wallet and ID with one hand. She threw me out!!
The Casino is wondering why its business has diminished every month since its opening. How about harassing police officers that have nothing better to do than stand at the entrance and protect the world from dangerous umbrellas!