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| - Im not going to sugar coat this. This place is a pile of dogcrap. You can never find anyone to help. If you are so lucky to find someone, they either don't speak english or could care less. I had ordered a set of string lights for my backyard and was to pick them up in store. I ordered them at 8am and by 7pm they had still not been ready for pickup. I called the store to see if they had maybe forgot to send out the email, a woman answered who seemed like the call was a bother and put me on hold. I sat on hold for 20min. I had enough time to drive to the home depot across the street, get my items and check out before I hung up with no one answering. I called the 1800 number and cancelled my order. The next day, a customer service person called and said "hey your lights are here and ready if you still want them" them hung up. Yea, no thanks. Later that week, I had no choice but to go to this 7th circle of hell to get an item bc I was in a bit of a hurry. I walked over just to see if maybe they had the lights I had previously ordered on the shelf since the site said they had them in stock. I had to hunt like a cheetah to find someone to help. He walked over, looked for two seconds and said "we be out" I asked ok, then why would the website say you have them in stock? his reply "the website be wrong sometimes" and walked away. Those by the way were the actual quotes.
I went in one other time to buy a prepaid phone since my sprint phone was being repaired. I needed a phone due to my occupation and I'm in charge of 13 drivers and 6 warehouse workers. i picked out a phone and asking the associate if I needed a phone card since it was a contract phone. In her broken english she said ok, yes. I spent $50 on the phone and card. I got to the parking lot to activate it and didn't even need the card!!! Seriously, if you're going to put someone in a department, make sure they can speak somewhat good english and know what they are selling.
Id rather deal with the guy from Silence of the Lambs with the lotion in the basket before i go back to this degenerate of a store again.
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