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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This place has lost it's care and become a cash grab over the years. I own two dogs and a cat and due to service i had received during my last visit I will be pulling all my pets out of this animal clinic. I feel very ripped off and cheated and not valued. My dog had developed glaucoma in one of her eyes and after seeing a specialist I had decided to have the surgery at my vet (blue cross) because of the savings due to the difference of having a specialist perform the surgery and a normal vet. On the day of the surgery I had taken time off work and brought my dog in for drop off but the tech suddenly felt uncomfortable about performing the surgery because my dog was experiencing a honking cough. They wanted me to leave her for X-rays so that they can figure out what was the problem and whether it was safe to go through with the surgery. Prior to the surgery I was given a high and a low estimate for the surgery. High was if she had to stay for 2 days of stay. I came back that afternoon to pick up my dog and get the results of the X-ray. I found out later that it was the owner/vet that had seen me for this. She told me that it was just a collapse trachea and that it was safe to operate. But I was then faced with the dilemma of losing a day of work to operate the next day. She then gave me the option to leave my dog tonight so I don't need to drop her off again for the charge of ward stay which is roughly $50. And so I paid for the X-rays and left my dog overnight. The next day I waited and waited nervously to hear if everything went smoothly. Finally around late 4pm I got the phone call that everything was good and that she is able to go home. I got there at 6pm. While paying for my bill I noticed it was way more than the Low estimate and only looking closely at my bill did I realize I was billed for 3 hospitalization stays. I brought this to the clerks attention and she went to talk to the vet. She came back and dropped it to 2 nights of hospitalized stay plus a ward stay. I then explained that last night was a ward stay and I should only be billed for at most one ward and one hospital not two because she only stayed for one overnight. They told me that I would have to wait 15 mins to talk to the vet again or they can leave her a message and they will reimburse me next time. So I decided to leave because my dog was shivering and shaken. That night my dog had a reaction to the synthetic opium drug they had prescribed for pain called Tramadol. I spend the whole night researching as she was crying non stop and I couldn't handle it. I read that some owners accidentally kill their dogs because they think it is not working and end up overdosing their dogs. The next day I called back to talk about my bill and the drug and was very rudely addressed by a worker on the phone she basically said in a very aggressive tone "NO YOUR DOG STAYED FOR TWO NIGHTS OF STAY BECAUSE YOU PICKED HER UP LATE IN THE EVENING." I wanted to tell her that I was only called around 4pm almost 5pm. I decided to not fight with her because I wanted a different pain drug for my dog. They wanted me to come pick it up but I live at the other end of the city and wanted them to fax it to a vet closer to me. They took forever. The other vet finally called and told me they are closing in 15 mins which I wouldn't make it in time. I never got the drugs. I was so unhappy with the whole experience that I decided to email the entire ordeal to blue cross, and try to get my money back. I was returned with a "your bill is correct but we will refund your ward stay. However you requested for a prescription fax so we will be deducting that off your refund. You now have $30 credit." I couldn't believe the service. They billed me for 3 nights of stay in different forms when my dog only stayed overnight for one night. And they billed me for faxing a prescription, when they hadn't even told me there would be a fee, also when the drug they gave my dog gave her a reaction, that is known by the online community. There is even a video of a dog crying horribly on YouTube exactly the same way my dog was from Tramadol. I literally went back cashed out the credit on dog food and I'm never going back. Done and done.
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