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  • We normally have no issues at Cafe Rio but we had never been to this location. The place was not crowded but the line just stopped while various assembly line workers just waited aimlessly instead of shifting orders that they could fill ahead and keep things moving. Also cooking staff was supposed to keep the trivets filled but that wasn't happening either. Forget this location if they are at all busy. Then I attempted to convert my Cafe Rio card to their new app point's system with instructions to scan the barcode at the bottom of my slip into my app but turns out there was no barcode! Next day I returned and the manager said no barcode meant points were posted but they weren't. I contacted online Help and 3 days later my points we're posted. My salad came with guacamole but instead of a healthy scoop she plopped on a thimble of guac (see pic). Place needs employee training.
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