| rev:text
| - Update: I received a very nice, concerned, and genuine email from Judy (the sales and marketing manager for all the Gerhards locations) apologizing for the experience the wife and I had. It was a nice enough email that I've upgrade my rating from 2 stars to 3 stars. The email is copied/pasted here with 2 small privacy edits:
"Jason,
I've been trying to contact you since I learned of your YELP comment. I hope you recieve this. My name is Judy ... and I am the sales and marketing manager for all the Gerhards locations. I am very sorry to hear about your experience, and quite frankly, concerned. I also want to thank you for bringing the details forward so we can improve. Its situations like this that give us candid insight as to our gaps. I have shared your comments with the store manager and I can assure you, we are working hard to resolve these issues.
That said, we would love to have you back and make your experience what it should have been from the start ... Please contact me so we can book an appointment with a designer and discuss any other observations you would like to share. Again, I apologize for your poor experience and hope you will give us the opportunity to turn your experience around.
Judy"
-----------------------------------------
And now, my original review:
The wife and I went to Gerhards First Supply Showroom a few weeks ago in our quest to upgrade our kitchen sink and faucet. We were "greeted" by a guy who really didn't seem to care that we had walked through the door, and when we asked where the kitchen section of the showroom was, he waved us in a general direction but didn't move an inch in his chair.
The showroom is set up as many smaller display "rooms" which are great for inspiration but make the whole place very cluttered and maze-like. We walked around the kitchen section for literally 10 minutes before we saw the first employee, and when we asked her for some help, she told us she was "with someone." About 10 minutes later, she finally came and found us (we still hadn't seen any other employees in that time), and was actually quite helpful.
Unfortunately, we had arrived at 4:30pm, and the store closes at 5:00 pm, so by the time she started helping us, it was nearly closing time. Unbelievably, while we were standing at the sales counter talking with her about our color options for the sink, most of the lights in the showroom were turned off (duh, because the store had closed), and it didn't matter that it was now nearly too dark to really judge the color options OR that another couple who had arrived around 4:45pm STILL hadn't been helped by anyone.
Even though the woman who ended up helping us was very nice and knowledgable, I was amazed at the overall lack of customer service and the ridiculous "I'm going home" attitude of all the employees once 5:00pm rolled around -- customers in the store be damned. We actually decided to not buy from Gerhards because of the poor customer service experience we had there.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)