I called this company to set up an appointment for my dryer that wasn't heating up anymore. The girl that answered was friendly and she set an appointment within a few days with a 4-hour window. Carl, the repairman called on his way, and was very professional. He found the issue, ordered the part, and came back the very next day to install it. Dryer works better than before it stopped working. Would highly recommend and use again for sure!