The atmosphere here is great. Sheets are wonderful, they have heating pads which is nice and you sometimes don't get at the cheaper places. Canceling and rescheduling is okay with them.. I try not to do this but it happens.
My only complaint is the revolving door of staff. Each time I find a therapist I REALLY like they are gone the next time I book. That being said I've yet to have a bad massage at this place.