Usually love to eat at Mr Chows in Beverly Hills, and have been to LV location a few times since they've opened however today on Valentines day I had my a terrible experience that has completely discouraged me from ever wanting to visit this location ever again. We were seated and immediately expressed that we were ready to order because we only had about an hr to eat. We placed our order and the first course came out within 10 min then we weren't checked on for approximately 25min. We were not even asked about refills on drinks or water. Finally 35 min and 3 requests after our initial seating we received a refill on water...still no main course. My brother had to leave his girlfriend because it was taking to long for the food and he had to work. 53 minutes after our appetizers (approx 1hr 22 min after seating) we finally had a server come out with 2 plates (partial order) and by that we were all turned off from dinner all together. I asked to speak with manager on duty, and was soon met by the maitred (host) who was very, rude and immediately told us that it's wasnt their fault bc they were busy (80%capacity) and basically said, "sorry that we couldn't help any better" (in a very animated and condescending way). Finally the manager came out and tried to "fix" the situation, I told him I just wanted to cancel the rest of the food and we were so outraged by our experience we just wanted to leave. He charged us just for the first course, which i guess was thier way of rectifying the problem, we left with a ruined Valentines day, hungry with a horrible fast in our mouths about Mr Chows.
Signed - a former customer