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  • I've lived here for almost a year now. I've always eyed Solara while living a bit closer to ASU and I finally decided to move in. Of course I am always automatically attracted to modern looking exterior paint and interesting ground layouts so I definitely got suckered into that. As far as the renting process had gone, it was pretty average. I'm not the most experienced when it comes to renting so they dealt with my naivity in the nicest way possible. I wish I could remember the representative in the office that helped me with my lease but he was great! A younger, friendly guy who had been there for a while. I had toured the complex before but previous roommates didn't pass the background check so I was pleasantly surprised that I was approved WITHOUT my parent/cosignor! Move in was easy enough. The first half of my time here has been just fine. I like the feel of the apartments although it is true that they are a little older. I've been in a lot of "college" apartments and it's a lot less dingy and damaged than others. My one bedroom feels very open and spacious. The bathroom is not claustrophobic which is a major deal breaker for me. Also, my clothing addiction was enabled by the HUGE walk-in closet which is fantastic! A huge walk in AND a hall closet and cupboards-I still have plenty of space and more. I looove the gym and the pools. It's a huge step up from most amentities in the Tempe or college area. I've had a few cockroach problems. Nothing too scary but I'm not too grossed out by bugs. No giant sewer creatures-easily fixed with some roach motels and upkeeping trash and dishes. A far as maintenence goes I've had decent experiences. I've never lived in an apartment complex that actually COMES when I ask. I had an emergency in the middle of the night and the maintence dude came promptly and saved me a lot of heartache. So thumbs up to them. The past 2 months or so have been the only times in which I've felt a bit uncomfortable in the place. The office staff keeps changing every time I call or come in and I haven't seen my original representative guy around any more. When ever I visit the office I feel like I'm interupting them even though I try my best to address exactly what I need in a polite manner. There was some confusion with rent and payments this month and I felt like I had kicked the guys dog by coming in to clarify what was due and in what form it should be received. How dare I ask to write down the amount as well. I don't have to talk to these people every day so it's not a deal breaker but I would like to feel like they give a shit about how approachable they are instead of feeling like I am annoying them after I've signed the lease. I guess I just have really high standards when it comes to customer service and I'm a bit hypersensitive but I still feel really put off when I feel like I haved called a very depressed and uninterested crypt keeper for some apartment help. Lastly, I will not be renewing my lease for another year. Although I love my apartment set up itself, they offered me a renewal for OVER a hundred dollars more than I pay rent now. And thats before utilities and other fees! For that, I will take my money some where that's more accessible to my usual spots near ASU. My apartment is worth exactly what I am currently paying-which is why I chose Solara in the first place!It makes me wonder if others have been suckered into how trendy looking Solara is or if they actually have more to offer...somehow. Of course, I would recommend these apartments as long as they have a reasonable rental price. Let's hope my move-out doesn't change my rating.
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