Called today to have a cake made and a woman named Shaday was soooooo rude. Put me on hold for 10 min, and acted like I was asking her to go out of her way to place an order for a cake. Then she gave me a number for a woman named Katie, who answered her phone "yea" and I said "I was given your number to place an order for a cake" She didn't answer and then she scoffed and said "okay" ....lol! Just no customer service. Every time we go here its a disaster. Its just the only one in the area, so I will just drive to charlotte. I don't know who owns this store but Huntersville is growing and eventually your store will not be the only place to go, so your terrible customer service will start to make you lose business. Just gross.