This review is to describe the service I received during my last two visits. I've been to this place several times but lately it hasn't been a nice experience lately.
I brought my sister here for breakfast because she loves pancakes and I have to admit that Cracker Barrel does have some pretty amazing pancakes. Anyway, our waitress took our order incorrectly and then she ended up charging us for the wrong order. Our breakfast wasn't that good either. (Except for the pancakes)
The last time I visited was in the end of October. I decided to place an online order and I ordered an order of pumpkin spice pancakes and regular pancakes for my husband. When I got there I waited 40 minutes to get my order. 40 minutes!
Then a gentleman came out with my order and told me that they only made regular pancakes because they didn't sell pumpkin spice pancakes. What?!
He said there was no phone number on the order which is a lie because when I placed my order it only allowed me to process the order once the phone number was typed in. The difference was only 70cents but the point is that I waited 40 minutes for something I didn't order. They didn't even bother to tell me when I paid for my order at the cash register.
I don't think I'll be visiting this location after two bad experiences.