I made an appointment online and when I showed up, the very unenthusiastic and almost rude lady at the front said I didn't have an appointment, (probably because she couldn't seem to figure out how to spell my last name, even after I spelled it out for her two times! It's not that hard it's only 5 letters!) so I rescheduled for a few days later. But canceled that appointment due to the fact that the employees were rather rude, the store was kind of gross, and no one really seemed to care that my mother and I were there wanted to spend money. I would rather go back to lens crafters, sure it's more money but the service is much better.