My first hand experience:
Ordered a banana and peanut butter sandwich with a caramel apple milkshake. I never received said order because when we went on lunch to pick it up, it took over 30 minutes. Seriously, over 30 minutes to make a PEANUT butter sandwich? I called the store and asked for a refund due to non receipt. The guy didn't even ask why I wanted my money back and said "reversal done" and hung up. I was sure to inform my coworkers and will not return.