| rev:text
| - Terrible company overall. The only good news: So far, on day 5 from getting my car back, transmission seems to be fixed. I am one to hardly ever complain, however, the 4 weeks that my car was at CofC was a disaster. During the first two weeks of my car being there, and some poor communication on where my car stood in getting completed, we were given several stories of parts being lost, "drilled into wrong", angry employees leaving and possibly "sabotaging" parts, an employee "leaving on his deathbed due to cancer", and day after day being told "it will only be another day or two" until it was ready. We lost faith after the first two weeks with this local shop, only for the nonsense to continue with the GM-Mr. Jody Preston when we brought our concerns and wanted a significant discount. Needless to say once we shared our concerns, we were laughed at when asking for a discount, made to feel ignorant and even were bullied when GM declared that he was "wondering if we even had the money to pay to get the car back". During the last conversation we had with GM he hung up on us blatantly making us aware that this company and owner, Fred Bowen do not care for its customers. After A LOT of work was done on our end, the only discount that the GM and customer service rep agreed upon was to reimburse for half of the rental car rate we ensued. Customer Service rep listened to our concerns over 45 minutes and agreed that our "story sounds terrible and just BAD", however the final say was up to the GM and the owner "will probably back up his GMs". I highly recommend NOT using this shop for your car care needs.
|