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  • The product is OK, as far as hardware goes. The software is buggy, as is the website. I can't get some changes to persist when made through the software - such as changing from continuous recording to motion detection. I can't get my device to show up in their web interface. I can't get an answer as to whether or not the device supports the FLIR Cloud backup functionality. I have had tickets open for weeks that have not been addressed at all - not once. When you call, they have a tactic of "transferring you to tech support" which means that they're going to put you on hold and never answer the phone. My co-workers and I have spend over 5 hours on hold (no exaggeration) and no one ever answers the phone. Please do not buy from this company. You will regret your purchase. If I could give zero stars, I would.
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