My tires were absolutely fine when I drove in to TBW. I had been driving around all morning without a problem. I went in only because I had an offer for a free tire rotation. I waited for at least 30 minutes before they could get to my car. Not unreasonable, but was in the waiting area I witnessed an employee (who had been nothing but nice to me) engage in a phone conversation which escalated into a shouting match: "Do you know who I am?"... "I don't care who you are - do you know who I am?" ... "Then you can take your business elsewhere!". It was very off-putting. A brief moment after my car was taken back, someone came out to inform me I had a screw in my tire and the air was rushing out. Interesting. Additionally, it was in a spot that was unrepairable per tire industry guidelines. I was aware of a slow leak in the same tire they indicated had the screw, so I assumed they were exaggerating. They did not offer to show me the location of the screw. Instead of offering to put my spare on they told me the only option was to buy another tire. I declined and they allowed me to drive home. The tire was down to 14 psi by the time I got home (although it inexplicably remained inflated all morning) and I put my spare on myself. I then drove my car to Farm & Fleet where they patched and plugged my tire without question. I looked up tire industry standards and technically the puncture *is* in an undesirable area for repair. That said, I have been driving on it without any problems for the past 2 months. I was very close to buying new tires when I went to TBW, However, after this incident I have ordered my new tires elsewhere. And I won't be returning to TBW.