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  • My daughter was visiting from Fairbanks, AK and her one year old twins came down with an upper respiratory flu type illness. Because they are covered by Tri-Care, we were told to take them to the nearest hospital, which happened to be Scottsdale Healthcare. I went with her to emergency, holding one of the twins. We were promptly greeted by the front desk, and histories were taken. They also took a blood test to see the oxygen content of the children's blood. After about a 15 minute wait for test results, we were seen by one of the emergency room physicians. He discussed his findings with us in detail, the plus and minus of different treatment modalities, and his recommendations. I am a healthcare professional, but my daughter isn't, and she had several questions, which he explained clearly and patiently. Also delightful was the person taking the insurance information (which did not happen until we were almost done). He was personable, and obviously delighted with children, as he spent more time playing with them, than getting the information from my daughter. It was a very pleasant experience, and it actually took less time for the emergency room visit, than to get their prescriptions filled. I might note that it wasn't particularly busy that night, so it might be different if they are swamped. Of course, I did manage to catch what the grandchildren had - aren't kids great!!
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