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  • Have been a customer of theirs for 8 years. Never again. Bought new Whirlpool washer and dryer 3 years ago. Purchased extended 4 year warranty for $ 149.at the time. Washer is losing it's main bearings. A common design fault apparently. Called Spencers for warranty service, they gave me phone # for them. Called to make appointment,,,,spoke to one of the worst, rudest, and dumbest ever. Does not identify herself or the company, says the service man will be here Saturday, and will call first. Saturday arrives, no call, I call them. Another rude, arrogant and condescending female tells me my appt. is for........NEXT Saturday!!! Called Spencers, got a load of BS from salesman, then a bigger load of BS from mgr. He did tell me Spencers owns the Warranty and Service Cos. They do not stand by their product in my experience, their service is horrible/ nonexistent. I will never purchase from them again, and highly recommend you don't either. Look up ratings for GOLDWING Appliance service, see what I mean.
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