I have been requesting a plain iced black or green tea since the day they opened. They have provided it upon request for my order once or twice. But usually they say, sure it's plain & hand me either an earl gray, peppermint, passion or jasmine tea. I truly dislike favored tea, so end up complaining & tossing it in the garbage. I can't believe a coffee shop cannot make a simple non-flavored tea, especially upon request. Today, I happened to wait in a long line for nothing! I will not return anymore. I just head to one of the many restaurants here for a good iced tea instead.