We had a WONDERFUL experience with Assistant Manager Danilo Nagrampa at this location. There was a misunderstanding about our hotel pick-up time, but Danilo was exceptionally kind to reimburse us for the inconvenience and provide all necessary accommodations?. Not only did he provide a double upgrade, he also added a quarter tank of gas and subtracted (double!) any fees we paid on our end-- all free of charge. We are so grateful that this location has such outstanding customer service. Would 100% recommend!