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| - Some friends and I decided to try happy hour at Felice, since we had been to Fat Cats several times and Felice is closer to where we live in Cleveland Heights. Some got there before others of us and ordered drinks, and when the rest of us arrived, there seemed to be no chance of getting a table. We made a reservation at a place down the street and decided to stay until the others finished their drinks and closed their tabs. However, we were told there was a table for us when we were getting ready to leave, and decided to stay. Big mistake.
I'll start with the good: the food is good, they have a great happy hour menu, and the drinks are good. The patio is beautiful when the weather is good, and the atmosphere is great.
The service, on the other hand, has been sub-par both times I've been. The first time, my group spent 3 hours there for happy hour. The waiter was rarely anywhere to be found, and screwed up virtually everything imaginable. Drinks came out a half hour after they were ordered (which didn't happen until we had already been there for 15 minutes), and when I asked to order another one right away so that I could get it before happy hour ended, I was told I had to finish the one I had first. Of course, that could have happened easily if my drink were brought out in a timely manner (it was simply a beer, not even a cocktail that had to be made). Appetizer orders were taken when drinks came out and didn't appear for nearly an hour, and there were some mistakes and some missing dishes. When it came time to pay, the waiter split the check incorrectly multiple times even though we laid out who ordered what when we requested the check. We were already disgruntled at this point, having spent far more time there than originally planned and having canceled plans for the evening due to the amount of time our "happy hour" was taking. To add to that, our waiter was not courteous and did not apologize for his horrible service, and did not compensate us. The owner stopped at our table earlier that afternoon and announced that she was about to go to the casino, which had recently opened, so we had no one to direct complaints to. The only good point of the evening was when our server forgot to carry over the bar bill that two people who got there early had accrued, although that was no consolation to those of us who did not order from the bar. I went back for one drink one evening, which still took longer than it should have even though the place was nearly empty and would close in about a half an hour. I doubt I will be returning to Felice.
I would recommend that those interested in Felice go to Fat Cats in Tremont. It's owned by the same people, has a similar menu and ambience (but is a bit smaller), and I've never had a problem there. The servers aren't always the most courteous, but we have always been satisfactorily taken care of.
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