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| - The entire Prestige Portraits company is the biggest ripoff that ever existed in portrait studios. And, parents of Clark County School District students are FORCED to use this terrible organization! Our first encounter with the Las Vegas location was when my child attended a sitting for senior portraits. Weeks went by and we were never contacted that the pictures were ready. The Las Vegas location NEVER returned our phone call, so our advice: don't bother calling them. We got so fed up waiting for them to return our phone call, we just went to their Valley View location and knocked on the door. At first they weren't going to open the door (they just looked at us through the window and ignored us) but we just kept knocking and they finally opened the door. (BTW, they have terrible office hours which are extremely inconvenient for parents and students.)
We finally spoke with a manager who informed us that nearly all the portraits taken were lost when the computer became corrupted. All those students would need to have their senior photos retaken. However, they didn't call us to tell us this information! Had we not gone directly to their location, we many never have found out that my student's pictures were one of the many that were lost when their computer crashed!!! Who does business like this???
The problem is, all the students at many of the CCSD high schools are FORCED to use this company because the schools enter into agreements with Prestige! The school is probably getting some kind of kick back from this portrait studio and the school doesn't care that Prestige provides terrible customer service and they overcharge for their products!! These CCSD high schools should be more concerned about being associated with such a terrible company!!
When we finally were able to order our student's senior portrait online they charge and arm and a leg for their pictures. Get this: One (1) 8x10 portrait cost $110.00!!! This is not right that the CCSD high schools are getting a kick back for choosing Prestige Portraits but the parents have to pay the exorbitant fees to get these pictures of their child!!! Trust me, it's a racket!!! The CCSD high school forces students to have their portraits taken by Prestige company if the student wants their picture in the school yearbook. Then if parents want just one 8x10 of that yearbook picture, they have to pay these unreasonable costs!!! Families are better off going to JCPenney to get their child's pictures taken. Trust me, you do NOT want to give Prestige any money!!!
Part 2 of the story: When my student's picture (just one 8x10) finally arrived in the mail, the picture was completely bent and destroyed because Prestige didn't package it correctly for shipment!! Once again, our family paid $110 for ONE picture and the company can't even package it well enough to go through the US Postal service! Trust me, do NOT use this company!! They're hacks!!!
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