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  • This Wendy's is a joke. Tonya the so called manager is very unprofessional and rude. When you go thru the drive thru at any restuarant there is a possibility that you might receive the wrong order. No big deal right? Just go back and let them know so they can give you the right order. When I went back to let Tonya know that I must have innocently received the wrong order, she proceeds to scream at me. I told her that mistakes are possible and that no one is perfect. She argues with me for close to 5 minutes and then eventually gives in and remakes my order. She then tells me that I am taking time away from helping other customers. Well newsflash, if I received the correct order in the first place I'd have no reason to come back. After she replaced my order she refused to return my receipt to me. The receipt has valuable information about contacting the General Manager and District Manager with any complaints. She didn't want to give me my receipt back because she feared that I would inform her superiors about how she is treating their valuable loyal customers. I had to snatch the receipt from her hands. This upset her so she then proceeds to write my license plate number down as if I had done something wrong. Regardless to whether this order was remade or not, the receipt is still my property. I paid for a good/service and I am entitled to a receipt under Arizona state law. I will be contacting Wendy's corporate office and the franchise owner directly in writing. To be treated this way by a drive thru employee is unacceptable. To be treated this way by a Wendy's employee is despicable. I have never had a problem at any Wendy's location. This experience has absolutely blown my mind. I will not continue to support the Wendy's mission. There are loads of restaurants in the area. I choose Wendy's because it is usually a very pleasant experience.
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