AMAZING. I would give them extra stars if I could. I initially tried this place out because of the great reviews. I brought a pair of light gold leather Louboutins in to get the tips in the heels replaced. When I brought them in he asked if I wanted them "re-done" since that had quite a few scuff marks on them. I had no idea what they did to them, but they came back looking almost brand new! Since then I've been back multiple times with the same fantastic results. They're also super friendly and very reasonably priced!! I will never go anywhere else!!