| rev:text
| - I make the desperate mistake of calling yellow cab a couple times per year. Since 2007, I believe I have had one cab actually show up within half an hour of calling. I have had at least five waits of 2+ hours that required multiple calls each since their dispatch process has no interest in ensuring that cabs actually pick up the people calling. I've had three calls where I was told emphatically multiple times that a car was coming only to be stuck someplace for hours before I started walking. I once called for cab around midnight to be picked up in
Bloomfield, called again around 1, and eventually just got a ride from somebody else at around 3:30. Yellow Cabs dispatch seemed to believe it was my fault, because I apparently didn't call back enough to confirm I was still waiting.
Of course, they don't tell you while you're waiting that you have to keep calling back on some arbitrary schedule, they just assume you know, or rather they use it as a convenient excuse to provide terribly bad service. When you do get a cab, there's a good chance the car is in terrible shape and the driver is just rude. I had one driver verbally berate me for wasting his time with a fare to the north side from downtown, literally stopping the car to mock me for asking if I could pay with a credit card. I asked another driver if he had fives on him so I could tip him five bucks. He told me no, so I just have him a twenty on an 8 dollar and change fare and told him to keep the change since I didn't really want to fight it. He gave me back two fives as part of my change. Seriously.
This is the most poorly run company I have ever had the experience of interacting with, and they've been consistently bad since at least 2007. The only thing you can rely on yellow cab to do is to make your travel around the city hard. I'm not a weird edge case or anything because I use cabs at all hours of the day from perfectly safe neighborhoods like downtown, strip district, Bloomfield, etc. Yellow Cab is terrible in all of these neighborhoods at all hours of the day. It is completely maddening that they can continue to operate given the absolute abysmal failure that they gave proven to be as a company.
To be completely honest, I am somewhat surprised that PUC hasn't investigated the wide swath of complaints surrounding yellow cab and consider stripping them if their license to operate. If we are going to consider taxis to be a regulated utility, those people who use this utility should be able to rely on some level of consistency and reliability, if not also professionalism and courtesy that yellow cab is simply unable to provide. I know it'll probably be a cold day for Hades before the PUC goes scrutinizing Yellow Cab, but I believe that this is objectively a legitimate, if not overdue response to their failure to provide basic service as a regulated utility. We need to get rid of this broken company and make room for a company who is able to deliver.
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