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| - Purchased Staub product online and went to exchange the item. I walked from the front door to the cashiers desk and placed the item on the counter area. As soon as I approached the cashiers desk, I was asked are you walking around? Are you looking? She never asked, "My I help you" or " Hi are you doing a refund or exchange? Note:The Staub item is heavy cast iron packed inside a thick corrugated box; so I wasn't walking around nor looking for an item. This cashier was snarky, fat and obnoxious. I looked at her as if she was nuts. I told her that I had purchased this item online and the color of the inside had looked faded and not kept the consistency with surrounding areas so I am requesting an exchange. Instead of being Then all of a sudden a short old bald man stated, "I'm faded", I will look to see if we have this item in stock. While waiting for the old man, I shopped around and browsed. This was a crowded store and it seemed as every time I looked at an item, there was some clerk over my shoulders telling me about the item as if I dont know HOW TOASTERS PERFORM. After several trips from the show floor to the store room just to check the color and size, he stated he only had the grenadine and black. I said I will take the grenadine. He then placed it on the cashiers desk. She approached me and stated that she had to call the online store to see if there were any other promotions that needed to be granted I said ok. Not once had I saw her pick up a phone to call anyone. She only helped other customers and left me standing there....waiting. She acted as if she did not want to assist me. As she was checking other customers, she talked about her break and that will be on lunch. So after that, she decided that I wasn't leaving, so she stated, "Are you still working"? My response was " I am not working, you are supposed to be working to resolve this transaction". Then she said, "Come over here and I will refund to your bank". Without speaking to other customers that were ahead of me, in line, she allowed me to stand there another 5 minutes. She did not check out other customer nor inform them that I was ahead of them.
It is a shame that there are only 2 stores; One in chandler and the other in Commons, AZ, which is 80 miles from me. As I like Sur La Table merchandised items and have been a longtime customer, I will not visit this store again. I felt that I was not welcomed nor encouraged to purchase other items. This woman should have been in the warehouse or stockroom with unprofessional behavior. The accusatory, surveillance, mocking reactive customer service, Sur La Table Chandler store can keep. I will buy items online. The store in Chandler has low inventory and the courtesy, expediency and overall attitude is equivalent.
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