My boyfriend and I had appointments for a couples' hot stone massage. He really needed a deep tissue massage so that's what we booked. On the day of, his massage therapist called out sick. They told us there was another therapist available who didn't do deep tissue. I called back to reschedule with a deep tissue therapist and then I was told that the other girl DID do deep tissue. Ok, so I call back after talking to my boyfriend about it to book the other girl and I talk to someone else at the front desk. Turns out, the girl doesn't do deep tissue after all! So they lied to me. Finally I ask when I can have the appointment the way I booked it. Basically, they said never. Actually never. So I cancelled and called back a week later and I could still get an appointment the way I wanted. Liars!