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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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  • Within hours of posting my review, I received a call from the restaurant. I simply declined a gift card, as I had purchased one at another restaurant in Sewickley. There was no attempt to discuss how to better this process to ensure this doesn't happen to another consumer. Regardless, I was planning to update my review and rating given they at least followed up, and would have amended it had I eaten there. However, today I received an angry message that alluded to my assumed private conversation with whomever called me last week. Given that, I think it's reasonable to assume it is from someone closely associated with or employed by the restaurant. I was told whomever called me was on vacation. Though, unless the restaurant was totally closed, a lack of response seems a tad bit unreasonable, especially when the site implies a quick response. Had complete closure been the actual case, I'd be more than happy to delete my review as I would feel it was unreasonable to leave it. But, today's message made me reconsider. Because I don't believe in criticism without solution, I will offer some helpful suggestions: 1) Please send a message to a consumer if you are in fact on vacation or the restaurant is closed (or update the website). 2) Or, please recognize you offer a service that you should honor ("A Vivo Kitchen representative will contant you as soon as possible." You may also want to edit that.) 3) Ask your consumers how to improve. Regardless, these sorts of messages (in a form of a compliment, thank you!) has ensured that I will maintain a 1-star review. This is a disappointing response from this business.
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