I've visited The Counter twice, and won't again. My first visit I dropped $15 on a burger and fries... plus a tip. The burger was OK, but there are definitely better burgers in Downtown Phoenix (i.e. 1130 in the AZ Center). On my second visit I took my daughter for a celebratory milkshake after her music audition. The shakes were just OK, and pricey. What's worse, when I looked at my bank statement, the charge was different than I remember approving - with a $6 tip on a $15 purchase! I like to think I'm a generous tipper, but this was certainly fraud. I called to resolve the issue, and was asked to come in and talk to a manager. When I came in one slow afternoon (total of 5 people were eating at the time), I waited to speak with a manager for over 15 minutes - the whole time with a server letting me know every few minutes that the manager would "be with me in a minute". I finally left my business card with a note to call or email me. I'm not surprised I haven't heard back. I won't be going back to The Counter anytime soon but not solely because of this bad experience. Instead of eating overpriced yet mediocre burger and shakes at The Counter, walk across the street to 5 Guys in CityScape or Coney Island on Monroe to save a few bucks for a better burger.