My friend and I went into the Surprise location yesterday and we ordered 3 things and a small pizza. We received our three items fairly fast but our pizza never did come out and after an hour and watching others who came in after us get their pizza we finally kept asking the bar tender and after not getting anywhere I requested the manager. When he finally came over we explained our frustration and that we had to leave and he said that he could credit us the $14.95 but would we take a gift card. Really? We spent over $100 with our three wine orders each and that was it? We paid tip and tax on that and he proceeded to try and tell us that the timer on our order was only 10 minutes ago and on about what had happened. He was the worst and most unprofessional manager I have ever dealt with. We told him things happen and we all have experiences and we were good until he didn't offer us anything else and then tried to tell us that it was basically was our fault as the order just got in. By this time we had been there over 90 minutes. His name by the way is Roy. Oregano's, who is doing your hiring? He also was asking what we would like to do of which I said you should not ask us, you should had gave us some options on how you should remedy this and not just with taking that off our bill and not adding the tax back in was wrong as well. This was my 4th time there as I have a home here but live in Seattle. This was my friends first time and she was also appalled by this guys handing of this. The food though is awesome!