After the first leg of our flight to Ohio for Christmas, I was almost willing to forgive US Airways for the string of delays that made me miss the last moments of my mother's life and had me sobbing in the terminal. That was close to 10 years ago, the last time I flew with them.
Then, on the flight back to Phoenix, we had to be detoured to Memphis due to a fuel pump failure. After we land, they figure out that no one there knows how to do repairs on our specific type of plane (probably because it was ancient). Great. They tow us to another terminal and apparently someone there knows something because we eventually take off again. We arrive in Phoenix 3 1/2 hours late. Then it takes more than 1/2 an hour for the luggage to start coming off the carousel- at a f*cking trickle. You would think someone might have hustled to avoid a riot from the already pissed off passengers.
Another thing I hated was the credit card push. I mean the flight attendants had to stroll down the aisle with fanned out applications and an embarrassed grin.
Never again, US Airways. Never again.