The staff are very friendly and nice. However! The quality of the treatment varies wildly with the technician. I had a total of 4 different technicians use laser on me. Some were thorough but not all. They will short change you on time for your treatment, which means your treatment will not be nearly as effective as it should be. They will also stretch out the appointments to minimize the number of treatments instead of being mindful of timing the appointments for efficacy. With laser you need treatments closer together at the start of treatment and then they can be spaced out more. Some of the technicians are not careful about eye protection at all. I had to request the metal eye protectors. One technician just wanted me to use some regular old sunglasses which may or may not have even had UV protection. Another thing, they had a birthday promotion for a free massage. I made an appointment, then they cancelled it and wouldn't reschedule. I know it was free and so I shouldn't be tied up in knots about it, but it gave me a bad impression.I like the staff and the atmosphere but I wouldn't go back.