My wife was terrified to let anyone touch her hair after her hair lady moved. I called the shop and was connected with Rose to whom I explained my wife's trepidation. She said she completely understood and we set up an appointment. My wife was so worried as her hair is unusually heavy and curly. Rose left my wife with the biggest smile I'd seen in a long time. She was so relieved to find someone who could make her hair work. We've gone back twice since and have had amazing results every time. Highly recommend this place to anyone and everyone!