I really enjoyed the stay here. There are way more positive reasons to stay here than negative.
The staff is extremely professional and friendly. We were checked in by Mr. Stormie Daye. He was friendly, efficient and informative. Poolside service, Blake was wonderful. He made extra efforts and offered great advice. We ordered pizza from the Caribe and it was very good quality. Everyone greets you. That's great.
The rooms are wonderful. Our room was like a one bedroom apartment with a dining area and full kitchen. We saved money by buying groceries and cooking breakfast and having drinks and snacks on hand. There were 2 full baths. Master bath has a huge jetted tub. The balcony is large. There is a bedroom separate from the living area. The bed was comfortable. There are 2 tv's, so no sharing. The pull out couch is an awesome asset. Lastly the room is well lit.
The pool area is amazing. Amazing! Unlike some other hotels you can actually swim in this pool. It's large enough. There are 2 sides. One larger size with the water fall which you can swim under. This pool also has the restaurant right next to the pool. The other side has 4 water slides. 2 smaller ones and 2 larger ones. Plus another small swim area. There are 5 hot tubs located throughout. There are many places to sit, chill or eat plus hammocks. Lots of shade. There is a huge bbq area near the pool with dining table near by.
Other great amenities. ..an activity room with billiards, 24 hour business center, plenty of luggage trollies, very clean resort and good security.
Negatives. There are not a lot. When dialing 0 for service, long wait. At one point no answer. It seemed to take awhile to get something delivered like towels. I'm not sure I understand why we need cards for pool towels. The cards are not guest specific so there really isn't any control.
If the resort reads these reviews, there are a few suggestions. We ate our pizza on our balcony to enjoy the evening. It would be nice to have an outdoor dining set out there rather than just the 2 chairs and small side table. There is enough room for a table and 4 chairs.
Again, not a lot of negatives. They are very minor compared to the positives. Great place!!