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  • Quality work but terrible service. I made an appointment to for a gel mani and a pedi at Diamond Nails but ran 10 minutes late because of work. The owner initially greeted me with a smile and then immediately looked disgusted (not just slightly disappointed, disgusted) that I was late. It doesn't matter if I was an hour late - as a business, you should never treat your PAYING customers poorly. All customers have the capacity to promote/demote business by word of mouth and by Yelp. Not to mention, wouldn't you want to convert your customer into a returning customer? The owner took TWO walk-ins before he finally had me seated. This meant a total of 50 minutes (not exaggerating) of waiting. That is ridiculous! He didn't give me an estimate of how long I would have to wait either. To add to that, the owner personally started working on removing the gel polish of the walk-in customer sitting next to me who was getting her pedi done at the same time. I was there before her! The aesthetician doing my mani/pedi did an excellent job though. He was very detailed oriented. Service is important, especially with so many nail places to choose from. Probably won't be returning here.
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