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| - My experience with this dealership was exactly why most people hate dealing with car salesmen!! My husband and I had been searching for a used MINI Convertible to buy for our Daughter. I found one online which directed me to Camelback Toyota. I filled out the online info and was called shortly thereafter by Joseph. I explained what we were looking for and he assured me this car was in great condition and to come on down. I said we would be in that afternoon. Not even 20 minutes later, I received a call from his manager asking if we were coming in or not. I said I had just gotten off the phone with him a short time ago and that we were going to see several cars that day, but would be in that afternoon.
We decided to go to this dealership first and the second I opened my car door, I saw them coming at me like vultures! I told them I was looking for Joseph. They led me to another man (I can't remember his name) because they said Joseph was busy. So I had to explain all over again what we were looking for. They led us to the MINI and told my daughter to get in and start it up... She got in and turned the key...it did not turn over. The battery was dead. We spent the next 20 minutes watching several of the men try to figure out how pop the hood open and then how to actually open it. It was comical and aggravating to say the least. Meanwhile, we noticed how badly scuffed up the rims were and how faded the side panel was. All while they are telling us that only about 1% of what actually gets traded in makes it to the showroom floor because they have such high standards.
Once they finally jump-started the car we went for a test drive. Now, no offense to the salesman, but he was a "BIG" guy. He barely fit into the seat of this car and made the (already tight) ride very uncomfortable. He spent the entire test-drive (sitting half sideways and crammed) talking and fiddling with all the knobs trying to figure out what everything does. The car was driving with a lot of vibration and seemed very shaky. My husband was driving and trying to hear the engine etc. (doing his due diligence) and the salesman was cranking up the radio, showing off the "awesome" sound-system. He was so obnoxious. My daughter and I were sitting in the back noticing the fine details, like the broken drink holders and missing parts.
FINALLY, the test drive ended.
They immediately whisked us into the showroom and asked us what they could do to help us get into the car today? We explained that we had several other cars to look at and that this was the first one we test drove, and weren't overly thrilled with it, and that we were patient buyers. The next thing we know, there were 2 men at our table trying to persuade us... and then 3!! It was ridiculous. We asked to see the CarFax and saw that it already had 3 owners and was originally from the northwest, insuring that it had seen some years of snow. That immediately ruled it out for us. We explained we were not interested and the second we did, the Salesman got an attitude and left the table without saying a word. We couldn't wait to get out of there!!
My husband and I have bought many cars through the years. We have dealt with both "Good and Bad" dealers. This is one I would say stay far, far away from. I will follow-up to say that the next dealership we went to (BMW North Scottsdale) was a night-and-day comparison... as was the MINI that they had. It was beautiful and well-kept and drove nicely... and started on the first try. More importantly, they were low-pressure. They listened to our questions and answered them too. And I might add, we got an amazing deal on this (superior) car for THOUSANDS less than what Camelback Toyota was asking.
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