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| - Call me old-fashioned, but to me common human decency and even better, some degree of customer empathy, should still be a part of running a barber shop.
I showed up there at 1p this Sat (well within stated operating hours). Before I go on, a little background: I've been to this shop one time before. That time I called the day before asking when they opened. When I was told 8am, I asked if I could make an appointment for the next day (I start work at 9am). She said, just be the first one here. That didn't seem very customer oriented (plus, I was a little turned off by a Yelp! review that talked about her strong political views, but I figured that shouldn't matter if she was a good barber). Anyway, I decided to give being "the first one there" one shot the next day. As it turned out, I was the first (and only) one there. I got my haircut and listened to her one-sided political views and personal problems.
So, back to today's story. When I showed up, there was a customer in the chair and the barber was cutting his hair, but the Open neon sign wasn't lit. I thought to myself, maybe she just didn't turn the "Open" light on (it was a bright, sunny afternoon). When I got to the door though, I noticed there was a "Closed" sign on it. OK, maybe for some reason she was closing early that day, but since my hand was practically on the door knob, I decided to try it. It was locked, but the patron in the chair gave me a smile and put his hand up, which I interpreted to mean, "just a minute." (Mind you, the last time I was at this shop, the door was locked also, when I tried it. She explained, being the only one there and an older woman, she took extra safety precautions.) When the barber looked at me, she also smiled and sort of waved, then turned back to her customer. Now I wasn't sure if she was saying, "wait a minute," but it certainly didn't look like, "sorry, I'm closed." So, I stood at the door waiting. I kinda assumed one way or the other, she would come to the door to let me know what was going on. Mind you, the two of them were no more than 4 feet from the door. When she didn't come to the door in the first minute or two, I thought it was strange that she would have her next customer stand outside waiting, but I've never seen more than two people (1 customer and barber) in the shop at a time, so maybe that was just one of her safety precautions. So, I stood there for the 20 or so minutes for her to complete the haircut. She and her patron swept the floor and cleaned the chair, before opening the door. The first thing out of the patron's mouth as he sort of pushed his way past me was, "she's closing." WTF!! They couldn't give me the common courtesy of letting me know she was closing? There's nothing else near the storefront. There's no other reason for me to be standing there. In fact, they did know exactly why I was standing there, since that was the first thing out of their mouths. I was livid!! Obviously, I will NEVER go back there again.
I would have left a 1-star rating because she doesn't seem to care about her customers, but I admit, she did give me a good haircut the first time around. Be aware, she opens and closes when she feels like it. Not my idea of customer service.
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