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| - If I was writing a review strictly about the living conditions I would give onnix 0 stars (even though that's not possible) but when writing reviews I try to take everything into account. I have lived here going on 5 years now and the constant water shut offs are nothing short of terrible, the new management group (have had at least 4 since I've lived here,) seems to think that just because they communicate when they will be turning it off it solves the problem. Not having water is inhumane regardless of being notified, especially in phoenix where temperatures reach the 120s. Apparantly this is getting fixed but after years of living here and nothing getting done I'm skeptical. The dog park is a hole, dog feces are everywhere and the entire park is unkempt. Reaching the leasing office is nothing short of impossible. The only positive things I can say is that the staff in the leasing office is professional, extremely hard to get a hold of, but helpful when you can reach them. Recently I had a pipe leaking in my apartment, I came home at midnight to find a puddle in my kitchen, I called emergency service and it took 2 hours for the technician, Daniel, to get there and when he came he brought no tools, looked high, and it seemed like I knew more on how to solve the issue than he did, he took my trashcan, put it beneath my sink to catch the leak and said it was no biggie and he'd be back in the morning to fix it. Long story short no one came and I came home at midnight the next night to another puddle in my kitchen. Once again I was left to call emergency service this time a tech named Michael showed up and was prompt, prepared, and thorough, unfortunately the leak required more work than initially thought so he got his manager Jeremy involved and they got the problem solved. Jeremy and Michael did a great job and that is the only reason I am giving the extra star, as for Daniel, he is a terrible representation of a complex that is supposed to be "luxury."
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