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  • on 8/16/11 at 7:45 PM I took cab 142 from the airport to my residence. I entered the cab the driver asked where I wanted to go. I explained to my residence, but that it would be best if I driected him along the way. I said "best to take 202 off at Priest to Galvin up Galvin to McDowell." He said, "OH a Short Fare!" I said "Excuse me? I always make the minimum as stated on your window and if my money is not good in your cab, you can let me out and I will be happy to take another vehicle?" He mumbled under his breath..I expalined that I take a cab weekly to and from the airport and that I am more than happy to find someone else...He said, "It must cost you a lot of money to take cabs you should drive." I arrived home, had to get my own bags out of the vehicle and I called your dispatch to complain. I was told Managers were not in, however that someone would contact me on 8/17/11 in the morning. I have not received a call. I called back to dispatch asking to speak with the supervisor and the gentleman on the phone said "If you didn't hear back, its because we are too busy." I asked to speak to anyone else, he said "They are too busy to talk to you." I said I would be happy to hold. He placed me on hold and after a few minutes I found that AAA Cab has a comment section on their website and decided to contact them there instead. If you have issues with them I highly suggest that you complain as well. Had I been a visitor to the area this would have been one of my first encounters with a service in the area. Not a sparkling review by any means. If you have a chance to take a different cab I would suggest that you do so. I use Clean Aire Cab frequently and adore them! Unfortunately, they are not allowed to pick up from the airport which keeps horrible companies like this in business!
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